Question 1

WHERE DOES VELIMERA SHIP?

Accepted Answer

We currently ship to the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or APO/FPO military addresses.

Question 2

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Accepted Answer

Orders are normally processed within 2–5 business days. Free Standard Shipping has an estimated delivery time of 12–25 business days after processing. Express Shipping, when available, has an estimated delivery time of 5–10 business days after processing.

Question 3

HOW CAN I TRACK MY ORDER?

Accepted Answer

We will send tracking information to the email address used during checkout once your order has been dispatched. Some orders may arrive in separate packages and include more than one tracking number.

Question 4

CAN I CHANGE OR CANCEL MY ORDER?

Accepted Answer

Please email velimera.store@gmail.com as soon as possible. We will try to accommodate your request, but changes or cancellations cannot be guaranteed after an order has entered processing or been dispatched.

Question 5

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?

Accepted Answer

Email velimera.store@gmail.com with your order number and clear photographs of the product and packaging. Please contact us as soon as possible, preferably within 7 days of delivery, so we can investigate and provide an appropriate replacement, refund, or return solution.

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FREQUENTLY ASKED QUESTIONS

Frequently asked questions

WHERE DOES VELIMERA SHIP?

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

HOW CAN I TRACK MY ORDER?

CAN I CHANGE OR CANCEL MY ORDER?

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?

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