Welcome to VELIMERA — beauty, self-care & wellness. Thoughtfully chosen, beautifully yours.
SHIPPING & RETURNS
SHIPPING POLICY
VELIMERA currently ships to the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or APO/FPO military addresses.
Orders are normally processed within 2–5 business days. Free Standard Shipping has an estimated delivery time of 12–25 business days after processing. Express Shipping, when available for the selected product and destination, has an estimated delivery time of 5–10 business days after processing. Available options and costs are displayed at checkout.
Some products may be shipped separately or directly from an international fulfillment partner. Tracking information will be emailed once the order has been dispatched. Delivery estimates exclude weekends and public holidays and may be affected by carrier, customs, severe weather, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address. Please contact velimera.store@gmail.com as soon as possible if an address needs to be corrected. Once an order has been processed or dispatched, changes cannot be guaranteed.
If tracking shows that an order has been delivered but it cannot be located, or if a parcel is significantly delayed, please contact us so we can investigate with the carrier. If you receive an unexpected request for customs duties or carrier fees, contact us before making payment.
RETURN & EXCHANGE POLICY
You may request a return within 30 calendar days of receiving your order. To be eligible, the product must be unused, undamaged, and returned with its original packaging, accessories, and proof of purchase.
For hygiene and safety reasons, personal-care products that have been opened, used, or placed in direct contact with the skin or hair cannot be returned because of a change of mind. Gift cards and products clearly marked “Final Sale” are also non-returnable, except where the item is defective, damaged, incorrectly supplied, or applicable law requires otherwise.
To request a return, email velimera.store@gmail.com with your order number and the reason for the request. If the product arrived damaged, defective, incomplete, or different from what was ordered, include clear photographs of the item and packaging. Please contact us as soon as possible, preferably within 7 days of delivery, so we can resolve the issue promptly.
Do not send an item back to the sender, manufacturer, or supplier without receiving return instructions from VELIMERA. Unauthorized returns may not be accepted.
When a return results from a change of mind, the customer is responsible for the return shipping cost, and original shipping charges are non-refundable. If VELIMERA sent an incorrect, damaged, or defective product, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Please allow up to 5 business days for VELIMERA to process the refund and an additional 5–10 business days for the bank or card provider to display it.
For exchanges, contact us before returning the product. Depending on availability, we may recommend returning the original item for a refund and placing a new order. This policy does not limit any mandatory consumer rights available under applicable law.