TERMS & CONDITIONS
Last updated: [agust 30, 2026]
 

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ABOUT THESE TERMS

These Terms and Conditions govern access to velimera.com and purchases made through the website. VELIMERA is an independent online beauty retailer operated from Brazil by Artur Henrique Marcelino Moura.

Throughout these Terms, “VELIMERA,” “we,” “us,” and “our” refer to the website operator. “Customer,” “you,” and “your” refer to any person who accesses the website or places an order.

By using this website or completing a purchase, you agree to these Terms, our Shipping & Returns Policy, and our Privacy Policy. If you do not agree, please do not use the website or place an order.

ELIGIBILITY

You must be at least 18 years old to place an order. If you are under 18, you may use the website only with the participation and permission of a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

PRODUCTS AND PRODUCT INFORMATION

VELIMERA sells beauty, skincare, haircare, body-care, and personal-care tools selected from third-party suppliers and fulfillment partners.

We make reasonable efforts to display product descriptions, photographs, colors, dimensions, features, instructions, and prices accurately. Screen settings, manufacturing variations, packaging updates, and supplier improvements may cause minor differences that do not materially change the product.

We will not knowingly substitute a materially different product without your express consent. Product availability is not guaranteed and may change without notice.

Unless expressly stated on the product page, our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product information on the website is general information and is not medical or professional advice.

PRODUCT USE AND SAFETY

Customers must follow all instructions, warnings, cleaning directions, and safety information supplied with a product.

Do not use a product if it arrives damaged, appears unsafe, has an exposed electrical component, or does not operate as described. Stop using any product that causes pain, burning, unusual irritation, or another unexpected reaction and seek appropriate professional advice when necessary.

These Terms do not exclude or limit any legal responsibility that cannot lawfully be excluded, including responsibility relating to defective or unsafe products.

PRICES AND CURRENCY

All prices are displayed in United States dollars unless otherwise stated.

Prices may change before an order is placed. A price change will not affect an order that has already been accepted, except where the original price resulted from an obvious technical or typographical error.

Applicable shipping charges and taxes, when required, will be disclosed during checkout before payment is completed. Customers will not be charged an undisclosed amount by VELIMERA after completing checkout.

ORDERS AND ACCEPTANCE

Submitting an order is an offer to purchase the selected products. An automated order acknowledgment confirms that we received the order but does not necessarily mean that the order has been accepted.

An order is accepted when payment is successfully authorized and the order enters processing. We may refuse or cancel an order for legitimate reasons, including:

• Suspected fraud or unauthorized payment;

• Incorrect or incomplete customer information;

• Product unavailability;

• An obvious pricing or website error;

• Delivery restrictions;

• Safety, compliance, or legal concerns; or

• An inability to fulfill the order within a reasonable period.

If we cancel an order after payment has been collected, we will notify you and issue a full refund to the original payment method. We will not replace an unavailable item with a materially different product without your consent.

PAYMENT

Payments are processed securely through Stripe and the payment methods displayed at checkout. VELIMERA does not directly store complete payment-card information.

You confirm that you are authorized to use the selected payment method. An order may be delayed or canceled if payment cannot be authorized, if additional verification is reasonably required, or if fraud-prevention checks identify a legitimate concern.

Your bank or card issuer may apply currency conversion, international transaction, or other charges under its own agreement with you. These charges are not controlled by VELIMERA.

SHIPPING AND DELIVERY

VELIMERA currently ships to the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or APO/FPO military addresses.

Orders are normally processed within 2–5 business days. Estimated delivery periods and available shipping methods are described in our Shipping & Returns Policy and displayed during checkout when applicable.

Some products may be fulfilled and shipped directly by international third-party partners. Products within the same order may arrive separately and may have different tracking numbers.

Delivery dates are estimates rather than guarantees. However, we must have a reasonable basis for any processing or shipment period we advertise.

If we learn that an order cannot be shipped within the promised period, we will notify the customer, provide an updated shipment date when available, and offer the choice required by applicable law between accepting the delay or canceling the affected order for a full and prompt refund.

DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate delivery name and address. Contact velimera.store@gmail.com immediately if a correction is required.

We will make reasonable efforts to update an address before processing, but changes cannot be guaranteed after an order has entered processing or been dispatched.

If an order is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable reshipping costs. This does not apply when the delivery failure resulted from an error by VELIMERA or its fulfillment partner.

CANCELLATIONS

You may request cancellation by emailing velimera.store@gmail.com as soon as possible. Cancellation cannot be guaranteed after processing or dispatch has begun.

If an order is canceled before shipment, any amount collected for that order will be refunded to the original payment method. After shipment, the order will be handled under our Return & Exchange Policy.

RETURNS, REFUNDS, AND EXCHANGES

Return eligibility, instructions, exclusions, shipping responsibilities, and refund processing periods are described in our Shipping & Returns Policy.

Eligible return requests may be submitted within 30 calendar days after delivery. Products must generally be unused, undamaged, and returned with their original packaging and accessories.

Opened or used personal-care products may not be eligible for a change-of-mind return for hygiene and safety reasons. This restriction does not remove rights relating to products that are defective, damaged, unsafe, incorrectly supplied, or materially different from their description.

Nothing in these Terms limits any mandatory return, refund, warranty, or consumer rights provided by applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If an order arrives damaged, defective, incomplete, or different from what was ordered, contact velimera.store@gmail.com with the order number and clear photographs of the product and packaging.

Please contact us as soon as possible, preferably within 7 days of delivery, so the issue can be investigated promptly. The preferred 7-day reporting period does not eliminate any longer mandatory rights provided by applicable law.

Depending on the circumstances, we may provide a replacement, refund, return label, or another appropriate resolution at no additional cost to the customer.

PROMOTIONS AND DISCOUNTS

Promotional offers are subject to their stated eligibility period and conditions. Unless expressly stated otherwise:

• Promotional codes cannot be exchanged for cash;

• Only one promotional code may be used per order;

• Discounts cannot be applied retroactively; and

• Offers may be limited to selected products, quantities, or customers.

We may cancel or correct a promotion affected by fraud, abuse, unauthorized distribution, or an obvious technical error. Orders already lawfully completed will not be changed retroactively without the customer’s agreement.

CUSTOMER ACCOUNTS

Customers are responsible for maintaining the confidentiality of their login credentials and for activity performed through their accounts.

Notify us promptly if you believe an account has been accessed without authorization. We may suspend an account when reasonably necessary to investigate fraud, protect customers, or comply with legal obligations.

ACCEPTABLE USE

You may not use the website to:

• Commit fraud or make an unauthorized purchase;

• Interfere with the website’s security or operation;

• Introduce malware or harmful code;

• Scrape, copy, or exploit website content for unauthorized commercial use;

• Impersonate another person;

• Violate intellectual-property or privacy rights; or

• Engage in conduct prohibited by applicable law.

We may restrict access when reasonably necessary to protect the website, customers, or our legal rights.

INTELLECTUAL PROPERTY

The VELIMERA name, website design, original written content, graphics, and brand materials are owned by or licensed to VELIMERA and are protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes. No content may be reproduced, republished, distributed, sold, or commercially exploited without prior written permission, except where permitted by law.

THIRD-PARTY SERVICES

The website relies on third-party providers, including Wix, Stripe, analytics services, carriers, and fulfillment partners.

These providers may operate under their own terms and privacy policies. VELIMERA remains responsible for its own obligations to customers and will not use the involvement of a third party to avoid responsibilities that applicable law places on us.

PRIVACY

Our collection, use, retention, and sharing of personal information are described in our Privacy Policy.

By placing an order, you authorize us to provide the information reasonably necessary to payment processors, fulfillment partners, and delivery providers for payment processing, fraud prevention, order fulfillment, customer support, and delivery.

Marketing communications will be sent only where legally permitted. Customers may unsubscribe from promotional emails at any time.

WEBSITE AVAILABILITY

We try to keep the website accurate, secure, and available, but uninterrupted access cannot be guaranteed. Maintenance, security incidents, provider outages, or circumstances outside our reasonable control may temporarily affect availability.

We may update, suspend, or discontinue a website feature when reasonably necessary. This will not remove obligations already owed for accepted orders.

DISCLAIMER AND LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, VELIMERA is not responsible for indirect or unforeseeable losses resulting solely from circumstances outside our reasonable control.

VELIMERA is not responsible for loss caused by a customer’s misuse of a product, failure to follow supplied safety instructions, unauthorized product modifications, or inaccurate delivery information provided by the customer.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury caused by a defective product, or any warranty, refund, safety, or consumer right that cannot lawfully be excluded.

Where liability may lawfully be limited, VELIMERA’s total liability relating to a particular order will not exceed the amount paid for that order, except where a greater remedy is required by applicable law.

GOVERNING LAW AND CONSUMER RIGHTS

VELIMERA is operated from Brazil. These Terms are governed by the laws of the Federative Republic of Brazil, without applying rules that would improperly remove mandatory consumer protections.

Customers in the United States retain all non-waivable protections available under applicable United States federal law and the laws of the state in which they reside.

Nothing in these Terms requires mandatory arbitration, waives participation in a class proceeding, or forces a customer to bring a claim in a court that has no lawful jurisdiction.

RESOLVING CONCERNS

Please contact velimera.store@gmail.com first so we have an opportunity to resolve a concern directly.

If a concern cannot be resolved informally, either party may pursue the remedies available through a court or consumer-protection authority with lawful jurisdiction. These Terms do not prevent a customer from contacting a government regulator or exercising a legally protected payment-dispute right.

CHANGES TO THESE TERMS

We may update these Terms to reflect changes to the website, business practices, providers, or applicable law.

The updated version will be posted with a revised “Last updated” date. Changes apply prospectively and will not materially reduce rights connected to an order accepted before the updated Terms took effect.

SEVERABILITY AND WAIVER

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect to the extent legally possible.

A failure to enforce a provision on one occasion does not permanently waive the right to enforce it later.

ENTIRE AGREEMENT

These Terms, together with the policies expressly incorporated into them, form the agreement between the customer and VELIMERA regarding use of the website and purchases.

They do not replace or limit any mandatory rights provided by applicable law.

CONTACT

VELIMERA

Website: https://www.velimera.com

Email: velimera.store@gmail.com

Operator: Artur Henrique Marcelino Moura

Business location: Brazil